Zero Data Retention
You can request zero data retention for your account. With this enabled, your prompts and outputs are never stored in any database. We do not train on your data and we do not share it with third parties. Zero data retention is designed for users and organizations that require strict control over how their data is handled. Whether you are working with sensitive information, operating under regulatory requirements, or simply prefer maximum privacy, this option ensures that no prompt or output content persists beyond what is technically necessary to serve your request.What we retain
The only data we retain is minimal request metadata maintaining privacy:| Data | Retained |
|---|---|
| Timestamp | Yes |
| Input length (tokens) | Yes |
| Output length (tokens) | Yes |
| Prompts and outputs | No |
How to enable
To enable zero data retention, contact support at
rasmus@thetokencompany.com or reach out
through the Contact page.
How It Works
To process your requests, prompts and outputs are temporarily held in memory and on disk during inference, plus a short 3600-second cache window. After that, they are automatically and permanently deleted. This cache is private and automatic removal is enabled by default for all users. The temporary cache exists to support features like instant responses. During this window, the data is stored in an isolated environment that is not accessible to any other system. Once the 3600-second window expires, the data is purged from all storage layers. No backups or copies are made, and there is no mechanism to recover the data after deletion. This approach ensures that your data is available only for the minimum time required to complete and deliver your request, while still providing a reliable and performant API experience. Because prompts and outputs are not persisted, our support team will not be able to look up the content of previous requests on your behalf. If you need to retain records for your own auditing or debugging purposes, we recommend logging responses on your side before they leave your application.Dashboard Indicator
Once zero data retention is active on your account, a visible emblem will appear on your dashboard page above your account name confirming that data retention is disabled. We will also verify you through support once this is enabled. This indicator serves as a persistent confirmation that your account is operating under zero data retention. It is visible each time you log in, so you can always verify that the setting is active without needing to contact support. If the emblem is not visible and you believe it should be, reach out to our team to confirm your account status.