Data Retention

How to disable data retention for your account and what it means for your data.

Zero Data Retention

You can request zero data retention for your account. With this enabled, your prompts and outputs are never stored in any database. We do not train on your data and we do not share it with third parties.

Zero data retention is designed for users and organizations that require strict control over how their data is handled. Whether you are working with sensitive information, operating under regulatory requirements, or simply prefer maximum privacy, this option ensures that no prompt or output content persists beyond what is technically necessary to serve your request.

What we retain

The only data we retain is minimal request metadata:

DataRetained
TimestampYes
Input length (tokens)Yes
Output length (tokens)Yes
Prompts and outputsNo

This metadata is used solely for billing, rate limiting, and usage analytics on your dashboard. It contains no information about the content of your requests or responses.

How to enable

Info
To enable zero data retention, contact support at rasmus@thetokencompany.com or reach out through the Contact page.

Once you reach out, our team will enable zero data retention on your account and confirm the change. The process is straightforward and typically completed within one business day. There is no additional cost associated with enabling this feature.

How It Works

To process your requests, prompts and outputs are temporarily held in memory and on disk during inference, plus a short 3600-second cache window. After that, they are automatically and permanently deleted. This cache is private and automatic removal is enabled by default for all users.

The temporary cache exists to support features like instant responses. During this window, the data is stored in an isolated environment that is not accessible to any other system. Once the 3600-second window expires, the data is purged from all storage layers.

Warning
With zero data retention enabled, we cannot help you recover or debug past requests. Make sure you store any data you need on your end.

Dashboard Indicator

Once zero data retention is active on your account, a visible emblem will appear on your dashboard page above your account name confirming that data retention is disabled.

Zero data retention badge on dashboard
Zero data retention emblem on the dashboard